If you are returning merchandise within 30 days from the date of receipt, and the item is unused and unopened you may return all or part of the order to receive a full refund for the original purchase price of the product. Original shipping, return shipping and handling costs are non-refundable. Returned items will be assessed a 20% restocking fee. Any discrepancies with shipments (such as shortages, overages, or incorrect items) must be reported to Switchback Outdoor Safety, LLC no later than 10 days from date of shipment. Switchback Outdoor Safety, LLC will not be held responsible for discrepancies after this period.
- Returns for merchandise received as part of a “free shipping” offer will be credited for the amount of the returned merchandise less actual outbound shipping charges paid by us and any restocking fee that may apply.
- We are not responsible for any consequential damage to vehicles or persons.
All shipments should be inspected at the time of delivery. Obviously damaged packages should be refused immediately; or within the first 10 days of delivery (no claims can be filed after 10 days of delivery).
Product that has been installed, modified or has missing parts cannot be returned to us. If the merchandise qualifies for a Manufacturer’s Warranty or guarantee, we will be happy to assist you in getting in touch with the original Manufacturer of that product. Look for warranty and guarantee information in the original product box.
Non-returnable products include:
- Products provided in a sealed package cannot be returned unless they are defective.
- Due to liability, load bearing equipment may not be returned.